Morrow Terms of Service (Draft)

Morrow helps you apply to jobs faster, honestly. Here is how it works:

• You pick the jobs. You choose jobs from the Morrow board or by pasting a job posting URL. Morrow never picks a job for you and never applies to a job you did not pick.
• A worker app runs on your own computer. You install a small worker app on your Mac or Windows computer. It fills out the application form in your own browser, at human typing and clicking speed, using your resume and the answers you gave us once.
• You approve before it sends, by default. Morrow fills the form, then sends it to your phone for you to review and approve. You can turn on Auto Mode to skip your review. See Section 11.
• Morrow never guesses. If Morrow does not know the answer to a question, it stops that one job, asks you on your phone, and waits. If you never answer, that job stays parked or gets skipped. Morrow does not invent an answer to keep moving.
• Every submission gets a receipt. A screenshot and a ledger entry, so you can see exactly what was sent and when.
• LinkedIn is for discovery only. We use LinkedIn to help you find companies to target. Morrow never scrapes LinkedIn job listings and never submits an application through LinkedIn.
• Your data stays on your device by default. See Section 12 for exactly what we hold in the cloud and what stays local.

You need an account to use Morrow. You must:

• give us a real name and a working email or phone number
• keep your login credentials private and tell us right away if you think someone else has access
• be the person actually applying for the jobs on your account, unless you are on The Placement Desk plan (Section 10)

You must be at least 18 years old to create a Morrow account. [UNKNOWN: confirm minimum age policy. 18 is the draft default]

Morrow plans, as priced today:

Additional terms on quotas:

• Tailoring credits do not roll over. Unused credits expire at the end of your billing cycle.
• Top-up credits do not expire while your plan stays active. A top-up is $7 for 50 additional tailoring credits.
• The 2,000/month fair-use ceiling on The Full Send is a soft limit. If your account is on track to exceed it, we will tell you before we take any action. We will never throttle, pause, or cap your account without notice first. Any enforcement decision above the published ceiling is reviewed by a person, not applied automatically.
• Applying counts against your monthly quota when Morrow submits the form. A job that is parked, skipped, or refused under Section 5 does not count against your quota.
• We may change plan pricing or quotas going forward for new billing cycles, subject to the 30-day notice rule in Section 15. Existing Founding Hundred members are governed by Section 4 instead.

If you join as one of the first 100 paying members, your price is locked on your account for as long as you keep your subscription continuously paid. Specifically:

• The lock applies only to your account. It is not transferable to another person or another account, even if you are the same customer.
• The lock survives a pause taken under Section 7 (“Pause When You Land It”), as long as you return within the pause window.
• The lock ends permanently if:
  • you cancel your subscription,
  • a payment fails and is not cured (paid successfully) within 7 days of the failure, or
  • a chargeback is filed against a Morrow charge on your account.
• If you later change plans (for example, upgrading from First Interviews to The Interview Engine), your Founding rate does not carry to the new plan. You are re-priced at the then-current rate for the plan you move to.
• Once the lock ends under any of the above, it cannot be reinstated, even if you resubscribe later.

What it promises: if Morrow submits an answer in a job application that you did not provide or approve, we refund that billing month.

What counts as a violation:

• Morrow enters a value into an answer field that cannot be traced back to (a) your saved answer bank, (b) the resume or resume rendition on file, or (c) an explicit approval you gave in the app for that specific field on that specific job.

What does not count as a violation:

• an answer you approved, including in Auto Mode, is not a violation even if you later regret it or the answer turns out to be wrong
• an edit you made yourself before submission
• a transformation the ATS (applicant tracking system) makes to your data on its own side, such as reformatting a phone number or reflowing your resume text
• an error introduced by the employer or the ATS after Morrow submits (their system, their bug)
• a question Morrow refused to answer and instead parked or skipped (this is Morrow working as designed, not a violation)

The evidence: our own receipt (the submission screenshot) and ledger entry for that job are the record used to evaluate a claim. If our records show the value traces to your answer bank, resume, or an approval, the claim does not succeed.

Claim window: you must file a claim within [UNKNOWN: e.g., 30 days] of the submission in question.

Remedy: a refund of that billing month’s subscription fee. One refund under this guarantee per billing month. This guarantee does not cover any other damages, costs, or losses connected to the submission. See Section 17 (Limitation of Liability).

What it promises: of the first 20 eligible jobs you pick in a billing month, if fewer than 15 carry a receipt within 72 hours of your worker app being online, we refund that billing month.

“Eligible” means a job that, at the time you picked it, met every one of these conditions:

• the job’s application is hosted on a supported ATS at the time of pick: currently Greenhouse, Ashby, or Lever; the current list is maintained at [UNKNOWN: published-list URL/page to be created]
• the application does not require creating an account before you can apply
• the application does not require verifying an email address or phone number by code before you can apply
• the job posting was still open (accepting applications) at the time your worker attempted it
• your worker app was online and not paused during the relevant window
• if the job was parked with a question for you, you answered that question within 24 hours of being asked

What counts as “carrying a receipt”: a completed submission with a screenshot and ledger entry, OR a job correctly identified and closed out as “skipped, not guessed” under Section 5’s honesty rule. A refusal to guess is Morrow working as intended and counts as delivered.

What does not count toward the 15: a job still sitting parked past 24 hours because you have not answered its question, a job that stopped being eligible after you picked it (for example, the posting closed), or a job outside a supported ATS.

Claim limit: this guarantee may be claimed once per account, on your first eligible batch of 20 picks. [UNKNOWN: whether this resets each month or is truly one-time-only per account. Draft assumes one-time; confirm]

Remedy: a refund of that billing month’s subscription fee.

If you get a job, you can pause your Morrow subscription for up to 6 months at no charge.

• While paused, you are not billed and your worker app does not run.
• If you return within the 6-month pause window, you resume at the same price you were paying before the pause, including a Founding Hundred lock if you had one.
• If you do not return within the 6-month window, your subscription is treated as cancelled, and Section 4’s price-lock termination applies.
• You can pause once at a time. [UNKNOWN: whether multiple pauses per year are allowed]

• 7 days, free, card required on file.
• Capped at 10 submitted applications during the trial.
• Review-only mode during the trial. Auto Mode is not available on the trial.
• At the end of 7 days, your card is charged for The Interview Engine ($49/mo) unless you cancel before the trial ends.
• You can cancel any time during the trial from your account settings; cancelling stops any charge.
• The trial is available once per person. We may use your name, email, phone number, and payment method to detect repeat trial signups.

You are responsible for:

• the accuracy of your resume, your answer bank, and any answers or approvals you give inside Morrow
• reviewing what Morrow prepares to submit, if you use review mode, before you approve it
• everything Morrow submits under Auto Mode, since turning off review means submissions go out without your per-job review (Section 11)
• being the applicant of record for every application submitted on your account. You are the person applying, and the application is made in your name and with your information
• complying with each employer’s and each ATS’s own terms of use when you apply through Morrow
• not using Morrow to apply on someone else’s behalf unless you are on The Placement Desk plan and have that candidate’s consent (Section 10)

The Placement Desk plan is built for career coaches, outplacement services, and bootcamps managing multiple candidates. If you use The Placement Desk:

• you may apply on behalf of another person’s job search only with that person’s explicit, documented consent
• you are responsible for obtaining and keeping a record of that consent
• each candidate’s answers, resume, and approvals must come from that candidate, not be invented on their behalf
• the honesty rules in Section 5 apply to every seat on the account, individually

By default, Morrow holds every filled application for your review before it submits. You may turn on Auto Mode, which submits without your per-job review.

• Turning on Auto Mode is a separate, explicit setting. It is not the default.
• The honesty gates described in Section 5 still apply in full when Auto Mode is on. Morrow still refuses to guess and still parks or skips a job it cannot complete honestly.
• No guarantee in Section 5 or Section 6 is voided by using Auto Mode. The Nothing-False definition in Section 5 still governs what counts as a violation, whether or not you reviewed the specific submission.
• Because you are not reviewing each submission in Auto Mode, you are accepting that applications will go out under your name without a per-job check from you, in exchange for speed.

• Your resume, answer bank, and browsing activity stay on your own device by default. The worker app runs locally and does not send your resume content or in-browser activity to us as a matter of course.
• What we hold in the cloud: your account information, billing information (processed by Stripe, not stored by us directly), the job board index, and ledger metadata (which jobs you picked, submission status, timestamps, and receipts).
• Our telemetry, the data we collect to monitor and improve Morrow, contains no personally identifying information. It is limited to things like field labels, widget types, and failure modes, not your name, answers, or resume content.
• Payments are processed by Stripe. We do not store your full card number.
• A full Privacy Policy governing these points in detail is [UNKNOWN: to be published separately; this section is a pointer, not the full policy]. See the Privacy page.

You agree not to:

• use Morrow to commit fraud or misrepresent your identity, qualifications, or work history beyond what you have told us and approved
• impersonate another person
• apply on behalf of another person’s job search outside of The Placement Desk plan and its consent requirement (Section 10)
• attempt to bypass or disable the honesty gates described in Section 5
• attempt to circumvent an ATS’s or employer’s own bot detection, CAPTCHA, or verification systems through Morrow. Morrow is built to work at human pace and to hand off anything it cannot honestly complete itself
• resell, sublicense, or provide access to your Morrow account to anyone outside the terms of your plan

We may suspend or terminate an account that violates this section.

• Morrow, including its software, job board, brand, and the Morrow name and Appy mascot, is owned by Simkins & Elgazar. These terms do not transfer any ownership of Morrow to you.
• Your resume, your answers, and your data remain yours. You grant us only the limited right to process them as needed to operate Morrow for you, as described in Section 12.

We may update these terms from time to time.

• For changes to price or to a guarantee (Sections 3 through 8), we will give you 30 days’ notice before the change takes effect on your account.
• For other changes, we will post the updated terms and update the effective date at the top of this document.
• Continued use of Morrow after a change takes effect means you accept the updated terms.

• Morrow is a tool that fills out and submits job applications on your instruction. We do not promise you will get an interview, an offer, or a job.
• We do not control, and are not responsible for, how an employer or an ATS handles, reviews, or responds to an application submitted through Morrow.
• Whether a withdraw link is available for a submitted application depends entirely on whether the ATS offers one. Some do not, and we cannot create one where the ATS does not provide it.
• Morrow is provided “as is.” Beyond the specific, defined guarantees in Sections 5 and 6, we make no other guarantee about outcomes.

To the maximum extent permitted by law, our total liability to you for any claim arising out of your use of Morrow is capped at the total fees you paid us in the 3 months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost wages, lost job opportunities, or lost income, even if we were told those were possible.

Nothing in this section limits liability that cannot be limited under applicable law.

• You may cancel your account at any time from your account settings. Cancellation stops future billing; it does not refund the current billing period except as provided under Sections 5 and 6.
• We may suspend or terminate your account for violating Section 13 (Acceptable Use) or for non-payment.
• Sections 5, 6, 16, and 17 survive termination of your account for any claims that arose while your account was active.

• Any dispute arising from these terms will be resolved through binding arbitration on an individual basis, not as part of a class action, except that either party may bring a qualifying claim in small claims court instead.
• You may opt out of this arbitration agreement by notifying us in writing within 30 days of first agreeing to these terms. See Section 21 for contact information.
• [UNKNOWN: arbitration provider, venue, and rules to be specified by counsel]

These terms are governed by the laws of [STATE], without regard to its conflict-of-law rules.

Simkins & Elgazar

Email: hello@morrowhq.app

Open legal questions before this can be published or lawyer-reviewed:

• State of incorporation / governing law. Section 20 is a placeholder. Needs the actual state, which also drives consumer-protection exposure (California is stricter than most on auto-renewal).
• Auto-renewal notice laws. California’s Automatic Renewal Law (ARL) and similar laws in other states require specific disclosures and, in some cases, a reminder before a free trial converts to paid, and an easy cancellation method. Section 8 (trial-to-paid conversion) and Section 3 (recurring billing) need counsel review against ARL and any similar state statutes for every state we sell into.
• FTC “click-to-cancel” rule. Status of this rule (it has been in litigation) needs to be checked at time of publish. If in effect, the cancellation flow (Section 18) must meet its requirements: as easy to cancel as to sign up.
• Refund handling mechanics via Stripe. Sections 5 and 6 promise a refund of “that billing month.” Need to confirm operationally how a partial-period or full-period refund is issued in Stripe, and whether that refund is described here as the fee for the current period or the most recently charged period; those can differ.
• Cap on total Receipt Guarantee refunds. Section 6 currently allows one claim per account, which is a soft cap. Worth deciding whether there should also be a dollar or count cap across all accounts in a given month, in case the “once per account” language ever gets challenged as ambiguous (could someone argue they get one claim per plan change or per year?).
• Minimum age (Section 2). Drafted at 18 as a default; confirm this is the intended policy.
• Arbitration provider and rules (Section 19). Needs a named arbitration body (e.g., AAA) and rule set; this is boilerplate that should come from counsel, not be drafted here.
• Claim window for the Nothing-False Guarantee (Section 5). Left as UNKNOWN, needs a specific number of days.
• Published ATS-coverage page (Section 6). The Receipt Guarantee’s “eligible” definition depends on a live page listing supported ATS platforms; this needs to exist and be linked before the guarantee can be operated fairly.
• Multiple pauses (Section 7). Unclear whether “Pause When You Land It” can be used more than once per year per account; needs a ruling.