Morrow Terms of Service

Morrow helps you apply to jobs faster, honestly. Here is how it works:

• You pick the jobs. You choose jobs from the Morrow board or by pasting a job posting URL. Morrow never picks a job for you and never applies to a job you did not pick.
• A worker app runs on your own computer. You install a small worker app on your Mac or Windows computer. It fills out the application form in your own browser, at human typing and clicking speed, using your resume and the answers you gave us once.
• You approve before it sends, by default. Morrow fills the form, then sends it to your phone for you to review and approve. You can turn on Auto Mode to skip your review, including during the test drive. See Sections 8 and 11.
• Morrow answers from three places: the answers you gave us, your resume, and written answers Morrow drafted from your resume and stories that you approved. Morrow does not write a written answer on its own during a run. Morrow never makes up a fact.
• If a form asks a fact question that is not in your saved answers, Morrow may answer it from your resume. When it has to work the answer out (like “Do you have 3 years of Python?”), it only does this when it can point to the line in your resume that backs up the answer, and when it rates its own answer at least 7 out of 10. The receipt shows that line. If it can’t, it skips that job for now and asks you.
• Questions about the law, a consent, a promise that your answers are true, your background (like a background check or a criminal record), or who you are (like your work status, citizenship, race, gender, veteran status or disability) are only ever answered with an answer you gave, or one that follows directly from it (like “U.S. person” when you said you are a U.S. citizen). Morrow never works these out from your resume. If it has no answer from you, it skips that job for now and asks you.
• Some answers on your answers card start filled in, like “No” for “Do you know anyone who works here?” and “Prefer not to say” for race, gender, veteran and disability questions. You see them before you save, you can change them any time in Settings, and Morrow uses what your card says.
• If you let Morrow tick “I confirm my answers are true” for you, it only ticks it when every answer on that form is one you gave, one you approved, or taken straight from your resume. If Morrow worked out any answer on that form itself, it asks you first. If you say no, it asks you every time.
• If Morrow ever submits an answer that did not come from one of these places, the Nothing-False Guarantee in Section 5 applies. The guarantee covers facts, not opinions. The views in a written answer, like why you want a job, are not covered. Any fact inside one, like an employer, a date or a number, is.
• Every submission gets a receipt. A screenshot and a ledger entry, so you can see exactly what was sent and when.
• LinkedIn is for discovery only. We use LinkedIn to help you find companies to target. Morrow never scrapes LinkedIn job listings and never submits an application through LinkedIn.
• Your browser session stays on your device. We keep a private copy of your resume file so your applications can attach it, and we read it when you sign up to get your answers ready for you to check. Section 12 and the Privacy Policy say what we hold in the cloud and for how long.

You need an account to use Morrow. You must:

• give us a real name and a working email or phone number
• keep your login credentials private and tell us right away if you think someone else has access
• be the person actually applying for the jobs on your account, unless you are on The Placement Desk plan (Section 10)

You must be at least 18 years old to create a Morrow account.

Morrow plans, as priced today:

Additional terms on quotas:

• Tailoring credits do not roll over. Unused credits expire at the end of your billing cycle.
• Top-up credits do not expire while your plan stays active. A top-up is $7 for 50 additional tailoring credits.
• The 2,000/month fair-use ceiling on The Full Send is a soft limit. If your account is on track to exceed it, we will tell you before we take any action. We will never throttle, pause, or cap your account without notice first. Any enforcement decision above the published ceiling is reviewed by a person, not applied automatically.
• Applying counts against your monthly quota when Morrow submits the form. A job that is parked, skipped, or refused under Section 5 does not count against your quota.
• We may change plan pricing or quotas going forward for new billing cycles, subject to the 30-day notice rule in Section 15. Existing Founding Hundred members are governed by Section 4 instead.

If you join as one of the first 100 paying members, your price is locked on your account for as long as you keep your subscription continuously paid. Specifically:

• The lock applies only to your account. It is not transferable to another person or another account, even if you are the same customer.
• The lock survives a pause taken under Section 7 (“Pause When You Land It”), as long as you return within the pause window.
• The lock ends permanently if:
  • you cancel your subscription,
  • a payment fails and is not cured (paid successfully) within 7 days of the failure, or
  • a chargeback is filed against a Morrow charge on your account.
• If you later change plans (for example, upgrading from First Interviews to The Interview Engine), your Founding rate does not carry to the new plan. You are re-priced at the then-current rate for the plan you move to.
• Once the lock ends under any of the above, it cannot be reinstated, even if you resubscribe later.

What it promises: if Morrow submits an answer in a job application that did not come from you, your resume, or one of the other places listed below, we give you the next month free.

What counts as a violation:

• Morrow enters a value into an answer field that cannot be traced back to (a) your saved answer bank, including the answers on your answers card, (b) the resume or resume rendition on file, (c) an explicit approval you gave in the app for that specific field on that specific job, (d) a written answer Morrow drafted from your resume and stories that you approved, or (e) a fact Morrow took from your resume, where the receipt shows the line it used.
• Morrow answers from your resume under (e), but the line shown on the receipt does not back up the answer.
• A written answer Morrow drafted states a fact, like an employer, a job title, a date, a degree or a number, that is not in your saved answers, your resume or your stories. This counts even though the opinions in that answer do not (see below).
• Morrow answers a legal, consent, “my answers are true,” background or self-identification question with anything other than an answer you gave, or one that follows directly from an answer you gave (like “U.S. person” when you said you are a U.S. citizen).
• a name, email or phone number that came from your sign-in account and that you never confirmed

What does not count as a violation:

• an answer you approved yourself in the app is not a violation even if you later regret it or the answer turns out to be wrong
• an answer you changed yourself, in the app or in the browser window, before it was sent
• an answer Morrow drafted for you that you approved or edited before it was used
• an answer from your answers card, including one that started filled in and that you left as it was
• a fact Morrow took from your resume when the line shown on the receipt backs it up, even if your resume itself is out of date
• the opinions in a written answer, like why you want to work somewhere or what interests you about a role. These are views, not facts, so this guarantee does not cover them. The facts inside a written answer are still covered (see above)
• a transformation the ATS (applicant tracking system) makes to your data on its own side, such as reformatting a phone number or reflowing your resume text
• an error introduced by the employer or the ATS after Morrow submits (their system, their bug)
• a question Morrow refused to answer and instead parked or skipped (this is Morrow working as designed, not a violation)

Auto Mode does not change this promise. If Morrow makes up an answer in Auto Mode, it is still covered.

The evidence: our own receipt (the submission screenshot) and ledger entry for that job, along with the recorded field values, are the record used to evaluate a claim. If our records show the value traces to your answer bank, resume, or an approval, the claim does not succeed. For a fact taken from your resume, the receipt must also show a line that backs it up.

Claim window: you must file a claim within 90 days of the submission in question.

Your part:

• Email us within 90 days of the send.
• Send it from the email on your Morrow account.
• Include the receipt (forward the receipt email, or paste the receipt link from the app) and tell us which answer was wrong.

How we check: we look at our receipt for that job: the screenshot, the record, and where each answer came from. If the answer came from you, your resume or your approval, the claim doesn’t qualify. If it didn’t, it does.

Remedy: your next month free. This is not a refund of money you already paid. One free month per billing month, even if both guarantees apply. This guarantee does not cover any other damages, costs, or losses connected to the submission. See Section 17 (Limitation of Liability).

During the test drive the same promise applies. If you stay past day 8, your first paid month is free. If you cancel before day 8, you pay nothing.

What it promises: of the first 20 eligible jobs you pick in a billing month, if fewer than 15 carry a receipt within 72 hours of your worker app being online, we give you the next month free.

“Eligible” means a job that, at the time you picked it, met every one of these conditions:

• the job’s application is hosted on a supported ATS at the time of pick: currently Greenhouse, Ashby, or Lever; the current list is on our Refunds & Guarantees page
• the application does not require creating an account before you can apply
• the application does not require verifying an email address or phone number by code before you can apply, unless you enter the emailed code in the app within the time shown
• the job posting was still open (accepting applications) at the time your worker attempted it
• your worker app was online and not paused during the relevant window
• if the job was parked with a question for you, you answered that question within 24 hours of being asked. The 24 hours start when Morrow shows you the question, not when the job was parked

What counts as “carrying a receipt”: a completed submission with a screenshot and ledger entry, OR a job correctly closed out as “skipped, not guessed.” A refusal to guess is Morrow working as intended and counts as delivered.

What does not count toward the 15: a job still sitting parked past 24 hours because you have not answered its question, a job that stopped being eligible after you picked it (for example, the posting closed), or a job outside a supported ATS.

Claim limit: once per billing month, on your first eligible batch of 20 picks in that month.

Time when Morrow itself was down does not count against you. We add it to the 72 hours.

Your part:

• Finish setup before you pick: save your answers card and finish the resume check. If the resume check fails on our side, or you choose not to use AI on your resume, that still counts as done.
• Check your name, email, phone and work dates on the resume check screen.
• Keep your laptop app on and not paused.
• Answer Morrow’s questions within 24 hours of when we show them to you.
• If review is on, approve or skip each form before its timer ends. Or turn on Auto Mode.
• Enter any emailed code in the app in time.
• Email us within 30 days after that billing month ends. You don’t need to list the jobs. We count them.

If our records can’t show that you missed a step, we count that step as done.

Not covered: test drive sends, Workday jobs, jobs that need an account first.

Remedy: your next month free. This is not a refund of money you already paid.

How the free month works (both guarantees):

• Monthly plans: your next charge is $0. Weekly plans: your next 4 charges are $0.
• On a weekly plan, a “billing month” means 4 paid weeks in a row, counted from your first paid week.
• One free month per billing month, even if both guarantees apply.
• Paid on the web: we take it off your next bill.
• Paid through the App Store: we email you a code for one free month.
• Paid through Google Play: we push your next charge back one period.
• If your store can’t apply it, we give you the free month on the web instead.
• If you already cancelled, your free month waits for 6 months. It starts when you come back.
• When we approve a claim, we email you the date of your $0 charge, the date and price of the charge after it, and how to cancel.
• A free month never stops you from cancelling. You can still cancel any time in Settings.
• If the month you claim for started before these terms apply to you, we refund it under the terms you had then.

How to claim either guarantee: email hello@morrowhq.app with “Guarantee claim” in the subject. We reply within 2 business days and decide within 5 business days. If we say no, we show you the record we used. The full steps are on our Refunds & Guarantees page.

If you get a job, you can pause your Morrow subscription for up to 6 months at no charge.

• While paused, you are not billed and your worker app does not run.
• If you return within the 6-month pause window, you resume at the same price you were paying before the pause, including a Founding Hundred lock if you had one.
• If you do not return within the 6-month window, your subscription is treated as cancelled.
• You can pause an unlimited number of times, one pause at a time, each up to 6 months, and you keep your founding rate across every pause.
• If you subscribed through the App Store or Google Play, pausing is not available there; cancel and rejoin later at the same rate.

• Every plan except The Placement Desk opens with a test drive. The test drive is $0 for 7 days. We keep a card on file.
• The test drive lasts 7 days. On day 8 it ends and your chosen plan starts.
• On day 8, your card is charged your chosen plan’s price ($8.90/wk, $12.90/wk, or $22.90/wk; $29/mo, $49/mo, or $89/mo). It is then charged every week or month until you cancel.
• You can cancel any time before day 8 in Settings → Billing. If you cancel before day 8, you pay nothing.
• If Morrow itself pauses sending during your test drive for a reason on our side, we extend your test drive by that time.
• During the test drive you can send up to 5 applications a day and 10 in total. You choose how they go out: approve each one yourself, or turn on Auto Mode so Morrow sends each one on its own, with a receipt for each. You can change that choice, or pause sending, at any time in the app. Your plan’s full limits start after the test drive.
• You get one test drive per person, card and computer. If this card or computer has already had a test drive, your plan starts today at the regular price.
• The Placement Desk has no test drive.
• The Receipt Guarantee does not apply to applications sent during the test drive. Workday applications are not covered by the Receipt Guarantee.
• If you subscribed through the App Store or Google Play, your subscription is billed and cancelled through that store, not from your Morrow account settings.

You are responsible for:

• the accuracy of your resume, your answer bank, and any answers or approvals you give inside Morrow
• checking the answers on your answers card, and the facts and short answers Morrow drafts from your resume, before you approve them. Morrow uses what you approve
• reviewing what Morrow prepares to submit, if you use review mode, before you approve it
• everything Morrow submits under Auto Mode, since turning off review means submissions go out without your per-job review (Section 11)
• being the applicant of record for every application submitted on your account. You are the person applying, and the application is made in your name and with your information
• complying with each employer’s and each ATS’s own terms of use when you apply through Morrow
• not using Morrow to apply on someone else’s behalf unless you are on The Placement Desk plan and have that candidate’s consent (Section 10)

The Placement Desk plan is built for career coaches, outplacement services, and bootcamps managing multiple candidates. If you use The Placement Desk:

• you may apply on behalf of another person’s job search only with that person’s explicit, documented consent
• you are responsible for obtaining and keeping a record of that consent
• each candidate’s answers, resume, and approvals must come from that candidate, not be invented on their behalf
• the honesty rules in Section 5 apply to every seat on the account, individually

By default, Morrow holds every filled application for your review before it submits. You may turn on Auto Mode, which submits without your per-job review.

• Turning on Auto Mode is a separate, explicit setting. It is not the default. You can choose it during setup or later, on any plan that allows it, including the test drive, and you can turn it off at any time.
• The honesty gates described in Section 5 still apply in full when Auto Mode is on. Morrow still never answers a legal, consent, or “my answers are true” question on its own, still shows on the receipt where each answer came from, and still skips a job it cannot complete honestly.
• No guarantee in Section 5 or Section 6 is voided by using Auto Mode. The Nothing-False definition in Section 5 still governs what counts as a violation, whether or not you reviewed the specific submission.
• Because you are not reviewing each submission in Auto Mode, you are accepting that applications will go out under your name without a check from you first, in exchange for speed. That covers what you would have caught by looking, like a job you’d rather not have applied to, or one of your own saved answers that is out of date. It does not cover an answer Morrow made up. The Nothing-False Guarantee in Section 5 still applies.

Your saved answers are retained in the cloud so your forms can be filled across your devices, and sensitive self-identification answers are masked on your own device before anything is uploaded. Our telemetry, the data we collect to monitor and improve Morrow, is pseudonymous. A copy of your resume file is kept in private storage so the Morrow app on your computers can get it. We read its text only when you sign up, when you ask Morrow to redo your answers from your resume, when Morrow looks up a fact for a form, and when you start a Resume Improvement Workshop. The Privacy Policy says how long we keep each one.

See the Privacy Policy for the full description of what is held where and for how long.

You agree not to:

• use Morrow to commit fraud or misrepresent your identity, qualifications, or work history beyond what you have told us and approved
• impersonate another person
• apply on behalf of another person’s job search outside of The Placement Desk plan and its consent requirement (Section 10)
• attempt to bypass or disable the honesty gates described in Section 5
• attempt to circumvent an ATS’s or employer’s own bot detection, CAPTCHA, or verification systems through Morrow. Morrow is built to work at human pace and to hand off anything it cannot honestly complete itself
• resell, sublicense, or provide access to your Morrow account to anyone outside the terms of your plan

We may suspend or terminate an account that violates this section.

• Morrow, including its software, job board, brand, and the Morrow name and Appy mascot, is owned by Simkins & Elgazar LLC. These terms do not transfer any ownership of Morrow to you.
• Your resume, your answers, and your data remain yours. You grant us only the limited right to process them as needed to operate Morrow for you, as described in Section 12.

We may update these terms from time to time.

• For changes to price or to a guarantee (Sections 3 through 8), we will give you 30 days’ notice before the change takes effect on your account.
• For other changes, we will post the updated terms and update the effective date at the top of this document.
• We keep every past version at /legal/archive.
• Continued use of Morrow after a change takes effect means you accept the updated terms.

• Morrow is a tool that fills out and submits job applications on your instruction. We do not promise you will get an interview, an offer, or a job.
• We do not control, and are not responsible for, how an employer or an ATS handles, reviews, or responds to an application submitted through Morrow.
• Whether a withdraw link is available for a submitted application depends entirely on whether the ATS offers one. Some do not, and we cannot create one where the ATS does not provide it.
• Morrow is provided “as is.” Beyond the specific, defined guarantees in Sections 5 and 6, we make no other guarantee about outcomes.

To the maximum extent permitted by law, our total liability to you for any claim arising out of your use of Morrow is capped at the total fees you paid us in the 3 months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost wages, lost job opportunities, or lost income, even if we were told those were possible.

Nothing in this section limits liability that cannot be limited under applicable law.

• You may cancel at any time. If you pay on the web, cancel inSettings → Billing. If you pay through the App Store or Google Play, cancel in your Apple or Google subscription settings; Apple and Google handle those payments and their cancellations. Cancellation stops future billing, and your plan stays active until the end of the period you already paid for. It does not refund the current billing period, except the courtesy refund on our Refunds & Guarantees page.
• We may suspend or terminate your account for violating Section 13 (Acceptable Use) or for non-payment.
• Sections 5, 6, 16, and 17 survive termination of your account for any claims that arose while your account was active.

• Any dispute arising from these terms will be resolved through binding arbitration on an individual basis, not as part of a class action, except that either party may bring a qualifying claim in small claims court instead.
• You may opt out of this arbitration agreement by notifying us in writing within 30 days of first agreeing to these terms. See Section 21 for contact information.

These terms are governed by the laws of Virginia, without regard to its conflict-of-law rules.

Simkins & Elgazar LLC, a Virginia limited liability company

Email: hello@morrowhq.app