Refunds & Guarantees

What it promises: if Morrow submits an answer in a job application that you did not provide or approve, we refund that billing month.

What counts as a violation:

• Morrow enters a value into an answer field that cannot be traced back to (a) your saved answer bank, (b) the resume or resume rendition on file, or (c) an explicit approval you gave in the app for that specific field on that specific job.

What does not count as a violation:

• an answer you approved, including in Auto Mode, is not a violation even if you later regret it or the answer turns out to be wrong
• an edit you made yourself before submission
• a transformation the ATS (applicant tracking system) makes to your data on its own side, such as reformatting a phone number or reflowing your resume text
• an error introduced by the employer or the ATS after Morrow submits (their system, their bug)
• a question Morrow refused to answer and instead parked or skipped (this is Morrow working as designed, not a violation)

The evidence: our own receipt (the submission screenshot) and ledger entry for that job, along with the recorded field values, are the record used to evaluate a claim. If our records show the value traces to your answer bank, resume, or an approval, the claim does not succeed.

Claim window: you must file a claim within 90 days of the submission in question.

Remedy: a refund of that billing month’s subscription fee. One refund under this guarantee per billing month. This guarantee does not cover any other damages, costs, or losses connected to the submission. See Section 17 (Limitation of Liability).

What it promises: of the first 20 eligible jobs you pick in a billing month, if fewer than 15 carry a receipt within 72 hours of your worker app being online, we refund that billing month.

“Eligible” means a job that, at the time you picked it, met every one of these conditions:

• the job’s application is hosted on a supported ATS at the time of pick: currently Greenhouse, Ashby, or Lever; this page is updated when the list changes
• the application does not require creating an account before you can apply
• the application does not require verifying an email address or phone number by code before you can apply, unless you enter the emailed code in the app within the time shown
• the job posting was still open (accepting applications) at the time your worker attempted it
• your worker app was online and not paused during the relevant window
• if the job was parked with a question for you, you answered that question within 24 hours of being asked

What counts as “carrying a receipt”: a completed submission with a screenshot and ledger entry, OR a job correctly closed out as “skipped, not guessed.” A refusal to guess is Morrow working as intended and counts as delivered.

What does not count toward the 15: a job still sitting parked past 24 hours because you have not answered its question, a job that stopped being eligible after you picked it (for example, the posting closed), or a job outside a supported ATS.

Claim limit: once per billing month, on your first eligible batch of 20 picks in that month.

Remedy: a refund of that billing month’s subscription fee.

If you get a job, you can pause your Morrow subscription for up to 6 months at no charge.

• While paused, you are not billed and your worker app does not run.
• If you return within the 6-month pause window, you resume at the same price you were paying before the pause, including a Founding Hundred lock if you had one.
• If you do not return within the 6-month window, your subscription is treated as cancelled.
• You can pause an unlimited number of times, one pause at a time, each up to 6 months, and you keep your founding rate across every pause.
• If you subscribed through the App Store or Google Play, pausing is not available there; cancel and rejoin later at the same rate.

• Every plan except The Placement Desk opens with an introductory period: first week $4.99, or first month $20.99.
• The introductory period runs at your chosen plan’s own daily, monthly, and tailoring-credit caps and mode (review or auto, per plan).
• At the end of the introductory period, your card is charged the plan’s regular price ($8.90/wk, $12.90/wk, or $22.90/wk; $29/mo, $49/mo, or $89/mo) unless you cancel first.
• You can cancel any time during the introductory period from your account settings; cancelling stops any charge.
• The introductory price is available once per person, ever.
• If you subscribed through the App Store or Google Play, your subscription is billed and cancelled through that store, not from your Morrow account settings.

• You may cancel your account at any time from your account settings. Cancellation stops future billing; it does not refund the current billing period except as provided by the two guarantees above.
• We may suspend or terminate your account for violating the Acceptable Use section of the Terms of Service, or for non-payment.

Full detail lives in the Terms of Service (Sections 5, 6, 7, 8, and 18).